Just got off the phone with some cranky ol bitch in Indy if that gives you a precursor to how the call went. Long story short, they have removed the "automatically upgrade me to best seats available option" just this year. I'm going to talk with Carrie tomorrow (the lady in charge of their ticket renewal process, she's awesome but at a golf outing today) and try to get some common sense answers out of her rather that this dumb twat I just spoke to that should not be allowed to hold a legal paying job.
I'll update tomorrow when I know more and I'm not pissed off to the point and I'm ready to drive to Indy and go Wayne Brady choke a bitch mode.
There's a box to check, or at least there always was, that said something like upgrade to best available or something or like that. I know last year I upgraded from 400 level to 200 level so should be field level this year.