Thank you for saying that! I just don't have tolerance for places that I have to stand in line for 20 minutes to get food. There are too many other places to enjoy. And it's not like they're giving out samples for people to taste, like Jeni's or Zoup!
There is really no need for things to take so long. Nothing is being cooked to order. They're just scooping stuff out. AKA "Taking pills from the big bottle and putting them in the little bottle."