Sounds like it was poorly run.
This is a little funny to me because I thought I should call my brothers and see if any were going to this sale because my son wears a size 17 shoe and the hubby a 16 and maybe there would be some there. I should call OSU and offer to take all the 17s off their hands.
It sucks that they never get to try on a pair of shoes. We have to order everything at big $$ and if they don't fit right send them back.