Yes Iacono's needed to do something as your freedom of speech rights don't make you immune to consesquences, but a suspension may have made more sense. I think Luke is taking a lot of heat from Urban right now, and rightfully so...I'm sure he confides in his wife and she's probably a little edgy/defensive as well. Who knows if she went off or wanted him to be fired when she called in but I hope the Fickell's aren't too thin skinned, otherwise they'll need to call Herbie's realtor in Tennessee soon.
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This has already been talked about at length in Buckshots with what appears to be the whole story. Perhaps you should have checked that out before making wild accusations towards the Fickell family.
Yes. There's more to the story than what the fired employee told the news reporters... http://www.twitlonger.com/show/jjv75v
The manager called the Fickells, and they stated they didn't want the guy fired. He was careless, and took a risk by insulting her husband's occupation.
An example of the wrong thing to say:
The right thing to say:
Pizza Delivery kid is an idiot. Thats really all this story shows.
Anyone watching the interview can see that the "pizza delivery boy" isn't the brightest bulb in the batch. Armed with that knowledge maybe the 'manager/owner/guy who fired the kid' could have explained to the young man what's appropriate and inappropriate conversation with customers instead of firing the guy for what appears to be an innocuous comment. It seems that the manager over reacted to the situation because the comment was directed toward someone named Fickell...
He had very little if any free speech rights in this instance. Pizza place is a private entity and can sensor you on the vast majority of topics.
@Hodge- even better would have been "Here's your pizza, ma'm."
Free speech is free speech, but if I tell one of my clients at work I think they don't do a good job, you can rest assured I wouldn't be working for my company anymore.
Just because we have the right to free speech doesn't mean we SHOULD say what we want. Know when to speak and who you are speaking to and you can avoid issues like this.
Along those same lines Cncy, I can cover myself in cottage cheese and watch the Buckeye games on mute while listening to angry, German Industrial metal but I don't. Just because you CAN do something doesn't mean you SHOULD.
4-6 seconds from point A to point B and when you get to point B, be pissed off
Wrong thing to say: Anything critical or complimentary of you, your family, your jobs, your appearance, etc.
Correct thing to say: Here's your pizza, have a nice day!
“Any time you give a man something he doesn't earn, you cheapen him. Our kids earn what they get, and that includes respect.” - Woody
Sure, the pizza company had the right to fire him, but that seems like an extreme overreaction in this scenario... IF indeed the Fickells didn't want him fired. If the Fickells did want him fired, they need to grow thicker skin.
@BUCKSFANXC - I don't think there's anything wrong with deviating from scripts, as long as your employer is okay with it and you understand what boundaries you should and shouldn't cross. Homeboy here most certainly did not. Perhaps it's just me, but I worked in retail long enough to be overly exhausted by hearing people who are reading and speaking off of scripts, or maybe it's my inner-comm-major that's obsessed with tailoring messages and improving the customer's experience.
Body language also provides a host of contextual clues that we here are not privvy to.
@ Brewster - LOL, disturbing, but funny.
Pizza guys' job is customer service. Insulting the customer seems like the OPPOSITE of customer service. Guy has every right to be fired. From a business standpoint, it's not just the Fickels to consider...this guy might have a snide comment for lots of his customers. Heck, this might even be a repeat incident, or something he's been warned about before. Who are we to question Iaconos' handling of it when it's THEIR business, and when the guy did do something "wrong" (as far as his job description and expectations)? Firing a guy over just this one incident might be unfair, but we have no idea if there were other problems before this.
As far as having thicker skin...no, I absolutely do not expect to be insulted when I buy/order something. Why do I/we need to have thicker skin - instead, why can't people just have more appropriateness or tact?
Sorry if I seem way off, but I've been going through some harsh stuff recently, and continually trying to have thicker skin has only gotten my wife and I more insults, attacks on our integrity, and headaches.
***Door bell rings...Amy Fickell answers door...***
Amy: Hello, thanks for the pizza..
PB: You're welcome, btw you should tell your husband his boys need to tackle better out there...
Amy: Kinda like you should have studied and been more than a pizza boy?
PB: ***Hangs head in shame*** touche...
@ AVAIL - Yes.
I used to tell my co-workers this every damn day. Working retail is acting. You're being paid to be in a great mood, regardless of how you really feel. For that eight hour shift, all your problems can stew under the surface, while you fool the rest of the world into thinking you're having the best f*cking day of your life.
I have nothing but patience for retail workers, but one thing that I can and will never accept is outright disrespect. You're paid to be the bigger man (or woman), anything less is unacceptable.
***Door bell rings...Amy Fickell answers door...***
Amy: Hello, thanks for the pizza..
PB: You're welcome, btw you should tell your husband his boys need to tackle better out there...
Amy: Kinda like you should have studied and been more than a pizza boy?
That's pretty low..how do you know he isn't in school and just delivering pizzas to help pay for it?
Run_Fido's favorite word is strawman.
@jason?
haha for real? It's a joke about a pizza boy...I didn't see it at first when other posters were pointing it out, but you really are taking the fun out of these boards. Calm down my man
After hearing of this story all I can do is picture this scene from the movie Airplane. Classic!
Joey: Wait a minute. I know you. You're Kareem Abdul-Jabbar. You play basketball for the Los Angeles Lakers.
Roger Murdock: I'm sorry son, but you must have me confused with someone else. My name is Roger Murdock. I'm the co-pilot.
Joey: You are Kareem! I've seen you play. My dad's got season tickets.
Roger Murdock: I think you should go back to your seat now Joey. Right Clarence?
Captain Oveur: Nahhhhhh, he's not bothering anyone, let him stay here.
Roger Murdock: But just remember, my name is...
[showing his nametag]
Roger Murdock: ROGER MURDOCK. I'm an airline pilot.
Joey: I think you're the greatest, but my dad says you don't work hard enough on defense.
[Kareem's getting mad]
Joey: And he says that lots of times, you don't even run down court. And that you don't really try... except during the playoffs.
Roger Murdock: [breaking character] The hell I don't! LISTEN KID! I've been hearing that crap ever since I was at UCLA. I'm out there busting my buns every night. Tell your old man to drag Walton and Lanier up and down the court for 48 minutes.
"I'll fire when I'm god damn good and ready! You got that?" - Pete "Maverick" Mitchel
Still don't see what the pizza guy did as being a big deal. But since we get all hot-and-bothered anytime the media picks up on a story about OSU, we have to pretend like the guy deserved to be fired, tarred, and feathered. Please. The pizza company overreacted.
This story is reality tv good!
Tomorrow
The big question is: would anyone notice if these 2 switched jobs on Saturday?
D. Anthony
I was adding to the joke directing that towards Amy not you lol.
Run_Fido's favorite word is strawman.
Haha zing!
Run_Fido's favorite word is strawman.
This is what is bound to happen when you let Michigan grads deliver your pizza.
"Because the rules won't let you go for three." - Woody Hayes
THE Ohio State University
Bad move in a customer service job. All you have to do is hand over the pizza and take your tip... you could probably not even smile. Imagine if the pizza guy came up to your wife and he told her you sucked at your job... i can imagine that it would lead to at least an issue.
Dumb pizza boy is dumb. I've worked in the service industry in the presence of celebrities and in customer service speaking to celebrities. The common sense thing is not to single out celebrity if you like your job. If you lack the common sense this is something that's typically always reinforced to you by your superiors. And if you go so far as to insult a customer regardless of having a "celebrity status" or not, you must be a total moron to feel you've been done wrong by getting fired.
Okay I can now officially say D. Anthony be trollin' and is an obvious one at that.
"if irony were made of strawberries, we' d all be drinking a lot of smoothies right now."